Frequently asked questions
Frequently asked questions
Frequently asked questions about VirtualFleetHub. Can't find what you're looking for? Contact our support team.
Frequently asked questions about VirtualFleetHub. Can't find what you're looking for? Contact our support team.
Frequently asked questions about VirtualFleetHub. Can't find what you're looking for? Contact our support team.
Customer FAQs
Customer FAQs
I receive promotions and discounts for fares with VirtualFleethub. How do I use them?
Can I share any of my discounts with a friend?
I can no longer seem to use my VirtualFleethub account, why?
How will VirtualFleethub use my data?
How do I track my Key Performance Indicators? (KPI's)
If a driver does not show up when the app says that should, who should I contact?
Do I need insurance coverage to hire a VirtualFleethub driver?
Will the driver bring my delivery inside my residence?
Am I required to assist the driver with unloading?
Is there an optimal time of day to call for a VirtualFleethub driver?
How do I pay my VirtualFleethub driver?
Am I allowed to tip my VirtualFleethub driver?
I live in an apartment building, where will the driver drop my delivery?
I receive promotions and discounts for fares with VirtualFleethub. How do I use them?
Can I share any of my discounts with a friend?
I can no longer seem to use my VirtualFleethub account, why?
How will VirtualFleethub use my data?
How do I track my Key Performance Indicators? (KPI's)
If a driver does not show up when the app says that should, who should I contact?
Do I need insurance coverage to hire a VirtualFleethub driver?
Will the driver bring my delivery inside my residence?
Am I required to assist the driver with unloading?
Is there an optimal time of day to call for a VirtualFleethub driver?
How do I pay my VirtualFleethub driver?
Am I allowed to tip my VirtualFleethub driver?
I live in an apartment building, where will the driver drop my delivery?
I receive promotions and discounts for fares with VirtualFleethub. How do I use them?
Can I share any of my discounts with a friend?
I can no longer seem to use my VirtualFleethub account, why?
How will VirtualFleethub use my data?
How do I track my Key Performance Indicators? (KPI's)
If a driver does not show up when the app says that should, who should I contact?
Do I need insurance coverage to hire a VirtualFleethub driver?
Will the driver bring my delivery inside my residence?
Am I required to assist the driver with unloading?
Is there an optimal time of day to call for a VirtualFleethub driver?
How do I pay my VirtualFleethub driver?
Am I allowed to tip my VirtualFleethub driver?
I live in an apartment building, where will the driver drop my delivery?
Driver FAQs
Driver FAQs
Why can I not stay logged into my VirtualFleethub account when I’m not driving?
If I'm blocked on my account when can I get back in?
I changed my phone number. How do I update it with VirtualFleethub?
How do I delete my VirtualFleethub account?
How long does it take for customer service to respond to my request?
I have multiple trucks and vans, why can't I link them all together on one account?
I already created a VirtualFleethub account. Can I have a family member drive for me?
What if I show up with a vehicle not registered with VirtualFleethub?
How new must a vehicle be, to be used on the VirtualFleethub platform?
How do I link all my trucks and vans to my account?
I can't seem to use my VirtualFleethub account, why?
How will VirtualFleethub use my data?
How can I submit requests to VirtualFleethub regarding my personal data?
How do I track my Key Performance Indicators? (KPI's)
How can I find any current trip details and past trip details?
When can I expect to see my money from completed trips?
When I get paid, what period is being paid out?
Who is responsible for paying my income tax?
I am not eligble to deliver on the VirtualFleethub Inc. platform. Can I reapply at a later time?
I forgot my password, how do I get back in?
Do I require special insurance to drive for VirtualFleethub?
As a hauler, am I required/allowed to enter someone's residence to pick up an item?
How much weight am I expected to be able to lift as a Hauler?
What happens if I am unable to lift or load cargo for the user?
What equipment/tools am I required to have as a Hauler?
If I am involved in an accident or fender-bender in the process of delivering, what should I do?
What documents are required to be a VirtualFleethub Hauler?
Will the VirtualFleethub app show me the route to my destination, or should I be using another GPS app?
If I arrive at the destination and no one is there, what should I do?
Why can I not stay logged into my VirtualFleethub account when I’m not driving?
If I'm blocked on my account when can I get back in?
I changed my phone number. How do I update it with VirtualFleethub?
How do I delete my VirtualFleethub account?
How long does it take for customer service to respond to my request?
I have multiple trucks and vans, why can't I link them all together on one account?
I already created a VirtualFleethub account. Can I have a family member drive for me?
What if I show up with a vehicle not registered with VirtualFleethub?
How new must a vehicle be, to be used on the VirtualFleethub platform?
How do I link all my trucks and vans to my account?
I can't seem to use my VirtualFleethub account, why?
How will VirtualFleethub use my data?
How can I submit requests to VirtualFleethub regarding my personal data?
How do I track my Key Performance Indicators? (KPI's)
How can I find any current trip details and past trip details?
When can I expect to see my money from completed trips?
When I get paid, what period is being paid out?
Who is responsible for paying my income tax?
I am not eligble to deliver on the VirtualFleethub Inc. platform. Can I reapply at a later time?
I forgot my password, how do I get back in?
Do I require special insurance to drive for VirtualFleethub?
As a hauler, am I required/allowed to enter someone's residence to pick up an item?
How much weight am I expected to be able to lift as a Hauler?
What happens if I am unable to lift or load cargo for the user?
What equipment/tools am I required to have as a Hauler?
If I am involved in an accident or fender-bender in the process of delivering, what should I do?
What documents are required to be a VirtualFleethub Hauler?
Will the VirtualFleethub app show me the route to my destination, or should I be using another GPS app?
If I arrive at the destination and no one is there, what should I do?
Why can I not stay logged into my VirtualFleethub account when I’m not driving?
If I'm blocked on my account when can I get back in?
I changed my phone number. How do I update it with VirtualFleethub?
How do I delete my VirtualFleethub account?
How long does it take for customer service to respond to my request?
I have multiple trucks and vans, why can't I link them all together on one account?
I already created a VirtualFleethub account. Can I have a family member drive for me?
What if I show up with a vehicle not registered with VirtualFleethub?
How new must a vehicle be, to be used on the VirtualFleethub platform?
How do I link all my trucks and vans to my account?
I can't seem to use my VirtualFleethub account, why?
How will VirtualFleethub use my data?
How can I submit requests to VirtualFleethub regarding my personal data?
How do I track my Key Performance Indicators? (KPI's)
How can I find any current trip details and past trip details?
When can I expect to see my money from completed trips?
When I get paid, what period is being paid out?
Who is responsible for paying my income tax?
I am not eligble to deliver on the VirtualFleethub Inc. platform. Can I reapply at a later time?
I forgot my password, how do I get back in?
Do I require special insurance to drive for VirtualFleethub?
As a hauler, am I required/allowed to enter someone's residence to pick up an item?
How much weight am I expected to be able to lift as a Hauler?
What happens if I am unable to lift or load cargo for the user?
What equipment/tools am I required to have as a Hauler?
If I am involved in an accident or fender-bender in the process of delivering, what should I do?
What documents are required to be a VirtualFleethub Hauler?
Will the VirtualFleethub app show me the route to my destination, or should I be using another GPS app?
If I arrive at the destination and no one is there, what should I do?